Troubleshooting - Quick Steps
Most issues can be fixed by following these simple steps
Ryan
Last Update 3 years ago
A few quick fixes that resolve most issues. Try each in turn to see if it resolves your problem.
1) Open the venue in Chrome
You can download Chrome from https://www.google.com/intl/en_uk/chrome/ or from the App Store.
2) Refresh the page using "Ctrl + F5" (Windows) on the keyboard or hold down "CMD + Shift + R" (Mac) or the reload button for iPad (as seen below).
3) Click the three dots top right of the Chrome browser and then select ‘New incognito window’. This will open up a new Window. Navigate to the venue URL provided.
4) If you are not able to access the site using the steps above please try on a different device
5) Please check that you don't have any pop up or ad blockers enabled, and that your network does not have any filtering or firewall rules blocking access.